Manulife has engaged Adaptive ML, deploying Adaptive Engine as the strategic reinforcement learning operations (RLOps) layer for its global AI platform. As the #1 ranked life insurance company for AI maturity, Manulife is moving beyond experimental pilots to scale production-grade solutions. Engineers and data scientists will leverage Adaptive Engine’s reinforcement learning (RL) capabilities to fine-tune, evaluate, and deploy specialized language models (SLMs) across their private environments worldwide.

As a pioneer in the space, Manulife recognizes that achieving the precision and cost-efficiency required for regulated financial services necessitates the use of targeted, specialist models. By using Adaptive Engine, Manulife can adjust AI models in real-time based on synthetic data and user feedback. This continuous learning loop ensures that models remain accurate and efficient, delivering breakthrough solutions that enhance speed and innovation.

The multi-year agreement identifies several high-impact use cases where fine-tuning is required to deliver the performance necessary for production. These include automating underwriting quotes, executing complex backend processes, and providing real-time advice to sales professionals. By distilling the capabilities of larger models into specialized SLMs, Manulife aims to reduce energy consumption and GPU requirements—aligning with their commitment to sustainability and Responsible AI Principles—without sacrificing high-fidelity output.

By deploying specialized agents, Manulife is also taking ownership of its AI stack. These proprietary agents interact effectively with business systems, providing superior reliability in private environments. To ensure safety and performance, Manulife will leverage Adaptive Engine’s suite of evaluation tools and "bespoke AI judges" to validate model behavior against strict financial regulations.

Ultimately, the integration of Adaptive ML removes friction for customers and empowers internal teams with innovative tools that scale reliably. This partnership serves as a blueprint for how the insurance industry can integrate RL to move AI from the lab into robust, value-generating production.

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